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Reply to an Online Banking Message

The Reply to Message screen is used to respond to an Online Banking Message we sent you.

You can access the Reply to Message screen by clicking Reply on the My Online Banking Message screen.
  1. Click Customer Service & Alerts menu.

    Result: The Customer Service & Alerts screen is displayed.

  2. Click View Online Banking Messages.

    Result: The My Online Banking Messages screen is displayed.

  3. Click the subject line of the message to which you want to reply.

    Result: The My Online Banking Message screen is displayed.

  4. Read the message.
  5. Click Reply.
    Note: To send us a new message, click Contact M&I from the Customer Service & Alerts screen.

    Result: The Reply to Message screen is displayed.

  6. If the message is about a specific account, select the account.
  7. To attach a file to a message:
    1. Click the File Upload icon.

      Result: The Choose File to Upload dialog box is displayed.

    2. Navigate to the file to be attached and click Open.

      Result: The file is attached to the message.

  8. Enter the message.
  9. Click Send Message.

    Result: Your reply is sent and the My Online Banking Messages screen is displayed.

Parent topic: Messages
See Related Topics:
View My Online Banking Messages
Contact M&I
Manage Alerts