Reply to an Online Banking Message
The Reply to Message page is used to respond to a message we sent you.
You can access the Reply to Message
page
by clicking Reply on the
Message Detail
page.
- Click
Customer Service
menu.
Result: The Customer Service Index page is displayed.
- Click the
View
Messages
link.
Result: The View Messages page is displayed.
- Click the subject line of
the message to which you want to reply.
Result: The Message Detail page is displayed.
- Read the message.
- Click Reply.
Note: To send us a new message, click Contact Us from the Customer Service Index page.
Result: The Reply to Message page is displayed.
- If the message is about a specific account, select the account.
- To attach a file to a message:
- Click the File Upload icon.
Result: The Choose File to Upload dialog box is displayed.
- Navigate to the file to be attached and click Open.
Result: The file is attached to the message.
- Click the File Upload icon.
- Enter the message.
- Click Send Message.
Result: Your reply is sent and the View Messages page is displayed.
Parent topic: Messages