FAQs on Messages
How do I send a message?
How long are messages available for viewing?
Can I save a copy of a message?
Do I have to delete messages?
How is my e-mail address used?
What is an alert?
Why would I use alerts?
What are service alerts?
How do I change an alert?
Why would I add an alert?
Where are alert messages sent?
How do I stop receiving alerts?
For which external transfers will I receive alerts?
Why isn't my ATM/debit card listed?
How is my address used?
Are my messages secure?
Yes. Online Banking messages do not travel outside of Online Banking and confidential data, such as account numbers, tax IDs, or attached files, is secure.
How do I send a message?
To send us a message, click Contact Us from the Customer Service Index page. You can also reply to messages that you receive from us on the Reply to Message page.
How long are messages available for viewing?
For 250 days. After that, the messages are automatically deleted.
Can I save a copy of a message?
Yes. To save the message, copy and paste the contents of the message into a word processing document and save the document.
If a file is attached to the message, click the file icon and follow the prompts to view, save, or print the file.
What is an alert?
Alerts help you manage your accounts and banking activity. They alert you when a scheduled transaction is processed or if it fails, when a specified balance is reached, or when certificates of deposit (CDs) are maturing.
Why would I use alerts?
Alerts help you stay informed about your account and transactions anytime, anywhere.
What are service alerts?
Service alerts are automatically sent when changes are made to your online account access; when new accounts are added; when new statements, notices, or tax forms are available online; and when transfer transactions fail.
How do I change an alert?
Alerts cannot be changed. Instead, delete the existing alert and add a new one.
Why would I add an alert?
Alerts help you manage your accounts and banking activity. They alert you when a scheduled transaction is processed or if it fails, when a specified balance is reached, or when certificates of deposit (CDs) are maturing.
Where are alert messages sent?
An alert is automatically sent to you as an Online Banking message. You can also choose to have an alert sent to your personal e-mail address.
How do I stop receiving alerts?
Service alerts cannot be stopped. To stop receiving other types of alerts, go to the Manage Alerts page and click Delete. If you want to have an alert sent to different contact information, click Change or add new contact information and then assign it to the alert.
For which external transfers will I receive alerts?
When you choose to receive Completed Transfer or Failed Transfer alerts, a message is sent when you are an account holder on both the To and From accounts and the transfer is successfully completed (Transfer-Completed) or fails to process (Transfer-Failed). If you are an account holder on only one of the accounts, no alert message is sent.