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FAQs on Banking Customization

What is a user profile?

Your user profile identifies the features and services available for your use.

How do I know which user profile is right for me?

Please contact us for help determining which profile best meets your needs.

Why would I customize an account description?

To make it easier to identify one account from another. You may want to customize the description to include its purpose or the type of transactions for which it is commonly used. The description you enter is used when the account is listed online.

Why isn't the Use for Bill Payment option listed next to each of my accounts?

Not all accounts can be used to pay bills online. If you run into this situation, you can always transfer funds from any of your other accounts into an account that can be used to pay bills.