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FAQs on Enroll in Online Banking

What information do I need to enroll in Online Banking?

You will be asked for personal information and account information. If you already have a checking, savings, or Money Market account with us, please have either your last statement or your ATM card available to verify account information. If you have a loan with us, please have your last payment amount available. You may also need your original account balance to enroll.

I don't have an account. Can I enroll in Online Banking?

If you do not have accounts with us and would like to enroll in online banking, click the link to apply for a product.

I have a business account. Can I enroll in Online Banking?

Yes, business accounts can be enrolled online; however, certain restrictions may apply. You will either be able to use online banking immediately after enrolling or will be contacted by us with further information about your online access.

I have already enrolled in Online Banking but can't locate my user ID or password. Should I enroll again?

No, you only need to enroll once. To get started with Online Banking, please contact Customer Support.

What is the Security (CVV) Code or Security Panel Code?

The Security (CVV) or Security Panel Code is a 3-digit number printed on the back of your ATM or Check card that provides added security when you use your card on the Internet.

What kind of transactions can I perform using Online Banking?

With online banking you can: review account history and current transactions, transfer funds between accounts, place stop payments, order checks, send customer service requests via e-mail, and much more.

What security features do you use?

Our service is highly secure, designed to fully safeguard the privacy and security of your financial information. Unlike normal Internet communication, all information sent to and from our processing center is encrypted and sent through a secure communications channel. Messages cannot be redirected, read, or tampered with. We also take advantage of the maximum level of security supported by your browser, including 128-bit RC4 encryption.

When can I start using Online Banking?

At the end of the enrollment process, you will be told when you can start using online banking. You will either receive a Welcome Kit in the mail or you will be able to use online banking immediately after enrolling.

Which operating systems and Internet browsers can I use to access Online eBanking?

We regularly monitor and test browsers and operating systems to ensure the highest standards. We support the most commonly used browser and operating system combinations including:

Operating System Microsoft Internet Explorer® Apple Safari® Mozilla Firefox® Google Chrome™
Windows® XP SP3 7.0, 8.0 4.0, 5.0 23.0, 24.0 3.0 and higher
Windows Vista® 8.0, 9.0 4.0, 5.0 23.0, 24.0 3.0 and higher
Windows 7 8.0, 9.0, 10.0 N/A 23.0, 24.0 3.0 and higher
Windows 8 10.0 N/A 23.0, 24.0 N/A
Mac OS X 10.7 (Lion™) N/A 4.0, 5.0 23.0, 24.0 N/A
Mac OS X 10.8 (Mountain Lion™) N/A 6.01 23.0, 24.0 N/A
iPad® N/A 6.01 N/A N/A
Note: Cookies and JavaScript must be enabled.

What if my browser is not supported?

If you're using a browser that is no longer compatible with Online Banking, you can often download a newer version of your browser at the Web site for the company that created the browser.

After you have completed the download and installation of a supported browser, return to the login page and log in.

Note: Use of beta versions of browsers or operating systems is not recommended.