FAQs on Payees

What happens if the person or business I want to pay doesn't appear in the list of suggested names?
Can I pay a person or business if I don't have an account number?
Why do people or businesses that are inactive still appear in my list?
Why can't I edit my remittance address?
How do I change a payee nickname?

What happens if the person or business I want to pay doesn't appear in the list of suggested names?

You can add them to your list of people and businesses to pay by entering the name and address.

Can I pay a person or business if I don't have an account number?

Yes, you don't need an account number to make a payment.

Why do people or businesses that are inactive still appear in my list?

To properly store your billing history and ensure accurate reporting, we cannot completely delete payees from your account. However, you can "hide" payees that you no longer use by clicking on the Hide inactive payees link on the View My Payees page.

Why can't I edit my remittance address?

Sometimes customers can't change their address because of the special relationship we have with a payee.

How do I change a payee nickname?

Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname, from the list of people and businesses you pay, click the appropriate name and then click the Change payee nickname link.