FAQs on Online Banking Messages

Yes. Online Banking Messages do not travel outside of Online Banking and confidential data, such as account numbers, tax IDs, or attached files, is secure.

To send us a message, click Contact M&I from the Customer Service & Alerts screen. You can also reply to messages that you receive from us on the Reply to Message screen.

For 250 days. After that, the messages are automatically deleted.

Yes. To save the message, copy and paste the contents of the message into a word processing document and save the document.

If a file is attached to the message, click the file icon and follow the prompts to view, save, or print the file.

No. Messages are automatically deleted after 250 days.

Alerts help you manage your accounts and banking activity. They alert you when a scheduled transaction is processed or if it fails, when a specified balance is reached, or when certificates of deposit (CDs) are maturing.

Service alerts are automatically sent when changes are made to your online account access; when new accounts are added; when new statements, notices, or tax forms are available online; and when transfer transactions fail.

You choose where you want account alerts sent. Service alerts are sent to your primary e-mail address unless you assign additional contact information. All alerts are automatically sent to you as an Online Banking Message.

Service alerts cannot be stopped. To stop receiving other types of alerts, go to the Manage Alerts screen and click Delete. If you want to have an alert sent to different contact information, click Change or add new contact information and then assign it to the alert.

For a paper check, you will receive a payment confirmation e-mail when your check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated.

When you choose to receive Processed Transfer or Failed Transfer alerts, a message is sent when you are an account holder on both the To and From accounts and the transfer is successfully completed (Transfer-Processed) or fails to process (Transfer-Failed). If you are an account holder on only one of the accounts, no alert message is sent.

We mail important correspondence, such as your monthly deposit statement and 1099 forms, to your current mailing address.

To change your address to a P.O. Box, please contact M&I at 1-888-464-5463 .

To change your address for one specific account only, please contact M&I at 1-888-464-5463 .

To change your residential address, please contact M&I at 1-888-464-5463 .

To change your credit card address, please call BankCard Services at 1-866-522-7030.

To change your 401(k) account address, please call 1-800-858-3829.

To change your Brokerage account address, please call the Brokerage Helpdesk at 1-800-472-0060, Monday - Friday 8 a.m. - 5 p.m. CST.