FAQs on Payees

To add a new payee to your account, enter the name in the Pay someone new section and click Add. Then, follow the onscreen instructions.

To deactivate a payee, from the list of people and businesses you pay, click the appropriate name and then click the View/change payee details link. From the Payee Details screen, click Deactivate Payee. Just follow the onscreen instructions.

To add a new category from the Pay Someone New screen, select the Add a new category option from the Payment category listbox. An entry box appears for you to provide your new category.

On the Make Payments page you can sort by all payees or active payees only. If the payee is inactive it will not appear in the active payees list.

You can add them to your list of people and businesses to pay by entering the name and address.

Yes, you don't need an account number to make a payment.

Sometimes customers can't change their address because of the special relationship we have with a payee.

Nicknames are given to your payees to help you identify your accounts quickly. To change a payee nickname, from the list of people and businesses you pay, click the appropriate name and then click the Change payee nickname link.