FAQs on E-mail Notifications

We use e-mail notifications to keep in touch with you about your account. As our customer, you may choose to receive e-mails when a payment is made.

From time to time, you may also receive other notifications about your account; such as, e-mails about a specific payment and future payment reminders, if applicable.

Yes, you can select all of the alerts you can receive using this website on the Alert Preferences page. Additionally, if you want to manage a specific alert for an individual payee, you can go the Payee Details page for that payee.

For a paper check, you will receive a payment confirmation e-mail when your check is cut and mailed. For an electronic payment, you will receive a payment confirmation e-mail when the electronic payment is initiated.

E-mail addresses are stored in lowercase even if they are entered in uppercase or mixed-case. For example, we would store JoeCustomer@anywhere.com as joecustomer@anywhere.com.