FAQs on Bill Receipt

How do you get my billing information?

When you register a payee, you provide their name, billing address, account number (if applicable), and other pertinent information. This is the only information we need to accurately issue payments.

Electronic bills are posted immediately to your account. A bill we retrieve from your biller's website will appear within 24 hours, and your payee's billing address will not change.

I'm receiving a bill at home. How do I begin receiving it online?

If you have already the payee set up, from the list of people and businesses you pay, click the appropriate name and then click the "Set up e-bill" link. You should begin receiving your bill online within 1-2 billing cycles.

If you have not yet set up the payee, enter the name in the Add a payee section and click Add. During the setup process, you will be asked if you want to receive the bill online.

Why does the Action needed link appear on the Make Payments screen beneath the name of the person or business I pay?

This link appears when we need additional information from you regarding your bill.