FAQs on Bill Payment Basics

Yes, you can pay anyone including your cable company, doctor, or Uncle Charlie.

Our streamlined, Make a Payment process is quick and easy. The Make Payments screen lists all of your payees. You just enter the amount you want to pay and click Pay. We also list for each payee the amount and date of your last payment.

Currently, we don't issue payments from a credit card.

Only you can authorize payments. You have complete control over whom you are issuing a payment to, the exact payment amount, when the payment should be sent or whether to pay the bill at all. If you have a flat fee or recurring bill that you would like to have paid each month, you can instruct us to make that payment automatically for you.

To verify that a payment has been sent, from your navigation links, click Payment History. The View Payment History screen appears. From the Report title listbox, select the appropriate report and click Generate report. You can also create a new report or edit an existing report.

Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.

We send your payment to the address you provided to us for each of your payees except for cases where we have a special relationship with a payee, and they have a preferred address to which they want payments to be sent.

Some payees do not currently accept electronic payments. Therefore, we recommend that you set the send on date at least 4 business days in advance of your bill due date. We issue paper checks daily Monday through Friday.

For payees who can accept Electronic Funds Transfers (EFT), we recommend that you set the send on date at least 2 business days in advance of the due date. If you authorize payment in advance, your EFT will be sent at 3 PM CT on the day you designated for the payment to be sent. To have an EFT issued on the same day you authorize payment, you must authorize the transaction by 3 PM CT. Please note that some EFT transactions may clear your bank account the same day they are issued. Be sure your account is funded in advance to avoid bounced payments.

While the exact time of the debit may vary due to when the payment is scheduled, please make sure that you have adequate funds in your account to cover those payments. This will ensure that your payment is processed properly and not subject to insufficient fund fees.

We will not notify you if you attempt to make any of these payments and we will not be liable if we do not make a prohibited or discouraged payment that you've scheduled.

We issue standard, approved payments against your account. If you do not maintain sufficient funds in the account the payment may be rejected or your account could be overdrawn.

We issue payments automatically on the exact date that you specify. It is important to realize that not all payees accept electronic payments. In such cases, we will issue a paper check and you should select a send on date that is at least 4 business days before a bill due date. This will allow a paper check issued on your behalf to arrive at your payee on time. For payees that accept Electronic Funds Transfers, you should schedule the payment 2 business days in advance of the due date. However, you should be sure that your checking account is funded on the day you issue payment, as some EFT payments are posted to your payee's account on the same day.

A bill that you do not want to pay using this website, but want to save for your records. For example, a bill with a zero balance or a bill that no longer needs to be paid. Filed bills can be viewed in your bill history.

To cancel a payment, click the cancel link under Pending Payments. You can choose to cancel a payment up until the time the payment is processed.